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DoublePlays Privacy Policy

Effective Date: September 9, 2025

We respect your privacy and are committed to protecting your personal information. This Policy applies to all users of our websites, mobile apps, games, sweepstakes, and related services (the "Services") within the United States.

1. Information We Collect

We collect only the information we need to operate, improve, and personalize the DoublePlays experience.

A. Information You Provide

  • Name, email address, and phone number
  • Account credentials (username & encrypted password)
  • Address for prize fulfillment or eligibility verification
  • Date of birth or other proof of age (for age-restricted sweepstakes)
  • Communications with us (support inquiries, feedback, etc.)

B. Information Collected Automatically

  • Device and browser information
  • IP address and general location (state-level where needed)
  • Usage data: pages visited, games played, prizes claimed
  • Cookies and pixels (see Section 5)

C. Information from Third Parties

  • Age verification and identity-check services
  • Analytics and marketing partners
  • Social media logins, if you connect them

2. How We Use Your Information

We use personal information to:

  • Operate and improve our Services
  • Facilitate sweepstakes entry and prize fulfillment
  • Verify eligibility (e.g., age and residency)
  • Personalize game content, promotions, and offers
  • Provide customer support and respond to inquiries
  • Prevent fraud and protect account security
  • Comply with sweepstakes laws and other regulations
  • Send updates about new features, rewards, or marketing offers (with your consent where required)

3. Use of Aggregated and De-Identified Data

We may combine and analyze user data to create aggregated statistics and de-identified insights. For example:

  • "How many games were played last month"
  • "Average prize claim rates per state"
  • "Top 10 most popular DoublePlays sweepstakes"

These insights do not identify any individual user. We do not sell customer-level personal information to brokers or advertisers.

4. Cookies, Pixels, and Analytics

We use cookies, pixels, and similar technologies to improve your experience and measure performance.

A. Google Analytics

We use Google Analytics to understand how users engage with DoublePlays. Google collects information like:

  • Pages visited
  • Time spent on site
  • General location (city/state)

We configure Google Analytics to avoid collecting personally identifiable information wherever possible.

B. Meta Pixel (Facebook/Instagram)

We use Meta Pixel to measure ad effectiveness and reach DoublePlays users on social media. Meta may collect information about your activity on our Services to deliver relevant ads.

C. Your Choices

  • Most browsers allow you to block or delete cookies.
  • You can opt out of Google Analytics here.
  • You can manage your advertising preferences on Facebook here.

5. How We Share Information

We do not sell your personal information to brokers or data marketplaces. We may share limited data in these situations:

  • Service Providers: Payment processors, email/SMS providers, cloud hosting, analytics, and customer support tools.
  • Sweepstakes Partners: If required to fulfill prizes or verify eligibility.
  • Advertising & Measurement Partners: Only for anonymized or cookie-based analytics, not customer-level data.
  • Legal Requirements: When necessary to comply with the law or protect DoublePlays users.
  • Business Transactions: If DoublePlays merges, sells assets, or restructures, your information may transfer to the successor entity under the same protections.

6. Your Privacy Rights

DoublePlays extends core privacy rights to all U.S. users, regardless of state residency:

  • Access: Request a copy of personal data we've collected.
  • Deletion: Ask us to delete your personal data, subject to sweepstakes and legal retention requirements.
  • Correction: Request updates to inaccurate information.
  • Marketing Opt-Out: Stop receiving promotional emails, SMS, or notifications anytime.
  • Cookie & Advertising Choices: Control non-essential cookies and targeted advertising via your browser settings or our cookie tools.

Note for California Residents: California provides additional rights under the CCPA/CPRA, including the right to opt out of certain "sharing" for targeted advertising. We comply with these requests and we address them case by case.

8. Data Security

We use industry-standard measures to protect your data, including:

  • SSL/TLS encryption
  • Encrypted password storage
  • Access controls and monitoring
  • Regular security assessments

However, no system is 100% secure. If a breach occurs, we will notify affected users as required by law.

9. Data Retention

We keep your personal information only as long as needed to:

  • Operate the Services
  • Fulfill prizes and sweepstakes obligations
  • Comply with legal recordkeeping requirements

When data is no longer required, we delete it or anonymize it.

10. Children's Privacy

DoublePlays is for users 18 years and older. We do not knowingly collect data from minors. If we discover information from someone under 18, we delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. If we make significant changes, we'll notify you via email or a notice on our site. Continued use of DoublePlays after updates means you accept the changes.

12. Contact Us

For privacy questions or to exercise your rights:

Email: support@doubleplays.com

Mailing Address:

DoublePlays Privacy Team
6070 West Chester Road
West Chester, OH 45069